Privacy Policy

This policy applies to mannremovals.co.zaand related quote, calculator, WhatsApp, email, and phone channels operated by Mann Removals (“Mann Removals”, “we”, “us”, or “our”).

Responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA): Mann Removals, 1070 Cornelius St, Weltevredenpark, Roodepoort, 1709, South Africa. Contact: info@mannremovals.co.za / 065 189 6184.

It covers personal information you give us, and information created when you use the site (quotes, maps, emails, analytics). It does not cover third-party sites we link to (for example WhatsApp, Google Maps, or social networks). Those services have their own policies.

Depending on how you contact us, we may collect:

• Name, phone number, and email address
• Pickup and delivery addresses, unit or complex names, access notes, stairs or floors, vehicle restrictions, and weight limits
• Move, storage, or freight details — preferred dates, service type, inventory, volume estimates, packing choices, and notes
• Instant-quote data: driving route, distance, duration, map images, estimated price range, vehicle mix, and any shuttle add-on
• Messages sent via contact form, quote form, WhatsApp, or email
• Quote drafts stored in your browser so you can continue an unfinished enquiry
• Technical data such as IP address, browser, device, pages viewed, and similar information generated to deliver and secure the site

We do not collect payment card details through the public website forms.

Directly from you (forms, WhatsApp, calls, site visits). Automatically via the site, cookies or similar storage, Vercel Analytics, and Google Maps, Places, and Routes when you search addresses or generate a route. From operators who host the website and send email.

We use personal information to:

• Take steps at your request toward a quote or booking (pre-contract under POPIA)
• Prepare estimates, PDFs, and follow-ups, and to arrange a move, storage, or freight job if you proceed
• Run and secure the website, prevent abuse, and keep ordinary operational records
• Meet legal obligations where they apply (including complaints and tax records)

We do not sell your personal information. We do not add quote-form details to unrelated marketing lists unless you ask us to stay in touch.

If you use address search or instant pricing, address text and coordinates are sent to Google to autocomplete places, calculate a driving route, and (for our internal quote PDF) generate a map snapshot. Google processes that data under its own terms and privacy policy. Do not enter addresses you are not authorised to share.

Quote and contact messages are emailed via Resend (or a similar provider) to you and to info@mannremovals.co.za. The site is hosted on Vercel. Those providers may process data outside South Africa. We use them as operators so we can deliver the quote or message you requested.

We use Vercel Analytics for aggregated, privacy-oriented usage (pages and performance). We also use Google Analytics (gtag) to understand how the site is used. Quote and contact forms use Google reCAPTCHA to reduce spam; Google's terms and privacy policy apply to that check. Those tools are not used to build advertising profiles. Necessary cookies or local storage may be used for the site to function, including quote drafts in your browser.

We share only what is needed to quote or perform a job, including:

• Mann Removals crew and administration
• Hosting, email, and maps operators as described above
• Attorneys or authorities where required by law

We do not publish your enquiry.

We keep enquiry and quote records for as long as reasonably needed to respond, book, follow up, handle disputes, and keep ordinary business records — typically up to three years after last contact, and longer if a job, dispute, or legal hold requires it. Browser drafts remain until you clear site data. PDFs we email to you are then under your control.

We take reasonable technical and organisational steps to protect personal information against loss, misuse, and unauthorised access. No internet system is completely secure. Please take care when sending identity numbers, medical details, or high-value inventory lists over public networks.

Subject to POPIA, you may request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion where we are not required to keep records, or object to certain processing. We may need to verify your identity before responding.

You may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

Our website and quote tools are intended for adults (18 years or older) arranging a move or storage. We do not knowingly collect personal information from children for marketing purposes.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. New enquiries are handled under the version then published.

Responsible party: Mann Removals, 1070 Cornelius St, Weltevredenpark, Roodepoort, 1709, South Africa.

Questions about these terms or your personal information? Reach us via Contact, email info@mannremovals.co.za, or phone 065 189 6184.

You can also read our Terms of Service.