Terms of Service

These Terms of Service (“Terms”) apply when you browse mannremovals.co.za, use our calculators, or submit a quote or contact enquiry. By using the site you agree to these Terms. If you do not agree, do not submit an enquiry.

A website estimate is not a booking. A contract for a move, storage, or freight job exists only when we confirm in writing (email, WhatsApp, or a signed quote) and you accept that confirmation.

This website is operated by Mann Removals (“Mann Removals”, “we”, “us”, or “our”), 1070 Cornelius St, Weltevredenpark, Roodepoort, 1709, South Africa. We provide residential and commercial removals, storage, long-distance moves, and related logistics. You contract with Mann Removals unless a written document says otherwise.

You may use this site for lawful purposes related to our services and requesting quotes. Do not attack, scrape, overload, or submit false, abusive, or infringing content. We may suspend access if we reasonably believe the site is being misused.

We may update content or availability without notice. Website copy is general information and may not cover every situation.

Volume tools, Maps distance, and instant price ranges are indicative planning tools only. They are not an automatic binding contract, fixed invoice, or guaranteed booking.

• The customer-facing price is an estimate range around our formula, not an exact amount.
• Shuttle, extra trucks, packing materials, waiting time, after-hours work, long carries, and access issues may apply.
• A shuttle is only priced when you tell us a weight limit our truck cannot meet. “I don't know” is not priced — we confirm by phone.
• We may revise or withdraw an estimate after reviewing inventory, photos, access, or dates.
• Website totals exclude packing materials and optional extras unless a written quote says they are included.
• VAT and other statutory charges apply as required by law on a confirmed job.

You must give accurate contact details, addresses, access, restrictions, and inventory. If the load is larger, access is worse, or a complex cannot take our truck, we may change price, vehicles, timing, or decline the job.

Extra cost from incomplete or wrong information is for your account once we have told you and you still want to proceed.

Written quotes are valid for the period stated (if none, 14 days). Acceptance is only by our written confirmation. Deposits, balances, cancellation fees, and waiting-time rates are those in the written quote — not website marketing. If you cancel after we have allocated crew or vehicles, we may charge reasonable wasted costs.

We may refuse hazardous goods, illegal items, perishables we cannot reasonably carry, unsafe access, or jobs we cannot resource. We may pause work if the site is unsafe.

We will perform confirmed work with reasonable care and skill. Time windows are estimates, not guarantees, except where a written quote says otherwise (traffic, estates, weather, and third-party delays can affect the day). You, or someone you authorise, must be present for collection and delivery unless we agree otherwise.

You must declare high-value or fragile items before loading. We handle goods with reasonable care and skill as set out in your written quote. If something is damaged or missing, tell us promptly so we can investigate.

Storage, if offered, is under a separate written arrangement (rates, access, notice, and any lien for unpaid fees). Website storage copy is introductory only.

We take care with the information on this site, but we do not warrant that every page is complete, current, or free of minor errors.

To the extent permitted by the Consumer Protection Act 68 of 2008 and other South African law:

• We are not liable for loss arising solely from relying on calculator or instant-price figures, or from the site being temporarily unavailable.
• We do not exclude liability for death or personal injury caused by our gross negligence, or other liability that the law says we cannot exclude.
• For website-only use with no confirmed job, you paid nothing for the website. If a court requires a monetary cap for that use, it is limited to R1 000.
• For a confirmed job, liability is as set out in that job's written terms and any applicable policy — not unlimited website marketing claims.

The Mann Removals name, logos, website design, text, photographs, and software are owned by us or used with permission. You may not copy or reuse site content for competing commercial purposes without our prior written consent, except for ordinary personal use or fair dealing allowed by law.

Personal information is handled under our Privacy Policy. Submitting a form is a request that we process that information to quote and contact you.

Quotes, PDFs, and acceptances by email or WhatsApp may form part of the record of the transaction under the Electronic Communications and Transactions Act 25 of 2002.

We may update these Terms. The “Last updated” date at the top of this page will change when we do. Further use of the site is on the new Terms. Existing confirmed jobs stay on the written terms of that job.

These Terms are governed by the laws of the Republic of South Africa. Disputes arising from use of this website are subject to the South African courts, without limiting any consumer or small-claims rights you may have.

Questions about these terms or your personal information? Reach us via Contact, email info@mannremovals.co.za, or phone 065 189 6184.