GetMoved terms of service

GetMoved is a Mann Removals service, based at 1070 Cornelius St, Weltevredenpark, Roodepoort, 1709. In these terms, “we”, “us”, and “GetMoved” mean Mann Removals operating the GetMoved booker at mannremovals.co.za/getmoved.

House moves, storage, freight, and website calculators on the main Mann Removals site have their own Mann terms. This page is for GetMoved bookings only.

When you tap Confirm booking you submit a GetMoved job at the total shown for the vehicle, route, and extras you selected. That total is the job price for that trip, not a ± estimate band.

A submitted booking is not a guarantee that a crew is already on the way. We still call or WhatsApp you to confirm access, load, and that we can cover the slot. If we cannot cover it, we will say so and you will not be charged for a job we do not run.

You choose the bakkie or small truck. You are responsible for picking a size that fits your load, including weight, bulk, and how it packs. If the load does not fit, we may need a larger vehicle, extra time, or a second trip, billed at our then-current GetMoved rates, or we may decline the job.

Tell us honestly what you are moving. The description on the booking is part of the job. Extra items, stairs, long carries, or restricted access that you did not mention may change the price or the slot.

GetMoved does not carry live animals, firearms, ammunition, explosives, illegal goods, or hazardous materials (including fuels, gases, corrosives, and similar dangerous goods). Do not book if your load includes any of these. We may refuse or stop a job if we find them.

Please pay the full amount by EFT when we arrive, using the reference on this booking. We’ll call to confirm. We can’t offload until payment shows. If the booker shows a deposit for a slot 48 hours or more away, that deposit is due once we confirm, and the balance is due when we arrive. Bank details are on the booking PDF and email.

If payment is not received when due, we may hold or cancel the job. Prices are in South African rand and include the extras shown on the booker (distance and any extra helper you added).

Change the time or addresses with us on the phone or WhatsApp as early as you can. Same-day slots close at the cutoff shown on the booker.

If you cancel after we have confirmed and dispatched, or nobody is there when we arrive at the booked time, we may charge a call-out or keep the deposit. If we cancel because we cannot cover the slot, you do not pay.

Tell us about fragile, heavy, or high-value items before we load. We handle goods with reasonable care for a bakkie-sized job. If something goes wrong, contact us promptly so we can look into it.

Live prices need a measurable driving route in greater Gauteng or Hartbeespoort. Map data comes from Google. We may refuse a booking that is outside our area, unsafe, or not a bakkie-sized job. A full house move belongs on a Mann quote.

These terms are governed by the law of the Republic of South Africa. Nothing here limits rights you have under consumer law that cannot be excluded.

How we use your contact details, addresses, and load description is set out in the GetMoved privacy policy.

Questions about these terms or your personal information? Call 065 189 6184, email info@mannremovals.co.za, or WhatsApp GetMoved. GetMoved is a Mann Removals service.